Educraft – Refund & Cancellation Policy
This refund, cancellation, substitution, and rescheduling policy applies to all products and services offered by Educraft. If a specific event or offering page mentions a separate refund or cancellation policy, that policy will apply to that particular offering. Cancellation window Refund eligibility is determined based on the scheduled date of the event at the time of registration.
Cancellations requested more than 72 hours before the scheduled event date are eligible for a refund, subject to an administrative fee. Cancellations requested within 72 hours of the scheduled event date are not eligible for a refund. If an event is rescheduled, the originally scheduled event date is used to determine refund eligibility. A reschedule does not reopen or reset the cancellation window.
Administrative fee For eligible cancellations, an administrative fee of 20% of the amount paid is deducted from the refund. The administrative fee is capped at a maximum of $500, unless stated otherwise on the specific offering page. No administrative fee applies to substitutions. Materials and access Once any materials or access have been provided, the registration becomes non-refundable. Materials may include items such as slide decks, handouts, checklists, templates, or supporting documents. Access may include login credentials, platform access, or streaming or recording access provided instead of live attendance. No-shows If a registrant does not attend the event and does not submit a valid cancellation request within the allowed window, no refund will be issued. In such cases, Educraft may offer access to a one-time recording of the event, if available.
Substitutions Registrant substitutions are allowed up to 2 hours before the scheduled start time of the event. Substitutions apply only to replacing the attendee and do not change the event or course purchased. Substitutions are free of charge. Basic details of the substitute attendee must be shared with Educraft via email. Email delivery and access responsibility Registrants are responsible for ensuring they can receive Educraft communications. Issues related to spam filters, restricted inboxes, corporate firewalls, or incorrect email addresses are not grounds for a refund. Educraft will provide reasonable assistance to resend or clarify access information when contacted.
Cancellation or rescheduling by Educraft Educraftreserves the right to cancel or reschedule an event due to low registrations, speaker unavailability, technical issues, or unforeseen circumstances. Registrants will be notified via email as soon as reasonably possible. If an event is rescheduled and a new date is announced within 90 days of the original scheduled date, registrations will be automatically transferred to the new date and no refund will apply. If the new date is not suitable, registrants may choose one of the following:
If no new date is announced within 90 days of the original scheduled date, a refund will be issued. Permanent event cancellation If an event is permanently cancelled and no rescheduled date will be offered, registrants may choose one of the following:
Changes to event details
Educraft reserves the right to modify event topics, materials, or speakers/instructors without prior notice. Refund processing Approved refunds are processed within 7 business days. Refunds are issued to the original method of payment wherever possible. Educraft is not responsible for bank fees, currency conversion charges, payment gateway deductions, or delays outside Educraft’s control.
How to request a cancellation or refund